Patient Bill of Rights

Last Updated: August 2025

Your Rights as a Desert Dexa Patient

At Desert Dexa Inc., we are committed to treating all patients with dignity, respect, and transparency. This Patient Bill of Rights outlines your fundamental rights when receiving our DEXA scanning services.

1. Right to Information

You have the right to receive complete and accurate information about:

• The nature and purpose of DEXA scanning technology
• The specific measurements and data that will be collected
• How to interpret your scan results
• The qualifications of our staff performing your scan
• All costs associated with our services before receiving them
• Our policies regarding appointments, cancellations, and refunds

2. Right to Informed Consent

You have the right to:

• Receive a clear explanation of the DEXA scanning procedure before consenting
• Be informed of any risks or contraindications
• Ask questions and receive understandable answers
• Refuse or discontinue services at any time

3. Right to Privacy and Confidentiality

You have the right to:

• Have your personal and health information kept confidential
• Know how your information will be used and shared
• Access your scan results and records
• Request corrections to inaccurate information
• Receive services in a private, comfortable environment

4. Right to Respectful Treatment

You have the right to:

• Be treated with courtesy, respect, and dignity
• Receive services without discrimination based on race, color, religion, sex, national origin, disability, sexual orientation, gender identity, or ability to pay
• Have your cultural and personal values respected
• Voice concerns or complaints without fear of retaliation

5. Right to Quality Service

You have the right to:

• Receive services from qualified, trained personnel
• Have your scan performed on properly maintained, calibrated equipment
• Receive accurate, reliable results
• Have your questions answered by knowledgeable staff

6. Right to Transparent Pricing

You have the right to:

• Know all costs before receiving services
• Receive a clear explanation of what is included in the service fee
• Be informed of any additional charges before they are incurred
• Receive a receipt for all payments

7. Right to Access Your Records

You have the right to:

• Receive copies of your scan results immediately after your appointment
• Request copies of past scan results at any time
• Have your records transferred to another provider upon request
• Know how long we retain your records

8. Right to Make Decisions

You have the right to:

• Make informed decisions about your health and wellness
• Refuse any service without penalty
• Designate someone to make decisions on your behalf if you are unable
• Change your mind about receiving services

9. Right to File Complaints

You have the right to:

• Express concerns or complaints about your care
• Have your complaints addressed promptly and fairly
• Contact regulatory agencies if your concerns are not resolved
• Be informed of the complaint process

Important Health Information

Understanding DEXA Scanning

DEXA (Dual-Energy X-ray Absorptiometry) scanning uses low-dose X-ray technology to measure body composition and bone density. While DEXA scanning is considered very safe, with radiation exposure comparable to a cross-country flight, certain individuals should not receive DEXA scans:

• Pregnant women or women who may be pregnant
• Individuals who have had recent contrast dye or barium studies
• Individuals exceeding equipment weight limits

Medical Advice Disclaimer

Important: DEXA scan results are for informational purposes only and should not replace professional medical advice. Always consult with your healthcare provider about your scan results and before making any changes to your health, fitness, or nutrition programs.

Your Responsibilities as a Patient

To ensure the best possible service, we ask that you:

• Provide accurate and complete information about your health
• Inform us if you are or may be pregnant
• Arrive on time for scheduled appointments
• Give 24-hour notice for cancellations
• Treat our staff and other patients with respect
• Follow preparation instructions for your scan

How to Exercise Your Rights

If you have questions about your rights or wish to exercise any of these rights, please contact us:

Regulatory Information

If you believe your rights have been violated or you are dissatisfied with our response to your concerns, you may contact:

• California Department of Public Health
• California Department of Consumer Affairs
• Your local Better Business Bureau

We are committed to upholding these rights and providing you with the highest quality service.